Regular hours for The Carolina Theatre Box Office are Monday through Friday, from noon until 3:00pm.
For specific event or ticketing questions, please send an email to [email protected].

Please note:

  • There is an additional $5 Carolina Theatre Processing Fee per ticket for events held at the Carolina, excluding movies. The Processing Fee for events held in The Crown is $3 per ticket.
  • 6.75% NC sales tax is added to the price of each ticket unless otherwise noted.
  • There is an optional mail-to-home fee of $3.00 per order; tickets can also be picked up in will call at no additional charge. E-tickets are also available for most shows at no additional charge.
  • These fees may change. Promoters may add additional fees. Please read the event description for transparent pricing and all related fees.
  • All patrons, regardless of age, are required to have a ticket for admission into the theatre for any event or concert.
  • For most performances at the Carolina Theatre, children are defined as age 12 and under and seniors are 60 and over, unless otherwise stated in the event listing.
  • In honor of their strength and courage, we will offer a military discount on tickets to certain “Carolina Theatre Presents” shows. When a show has a discount for seniors and students, it will have one for military as well. Simply state that you have served or are currently serving in the military when you call the Box Office to purchase your tickets.

The Carolina Theatre accepts the following credit cards:

  • American Express
  • Discover Card
  • Master Card
  • Visa


Refunds are not offered on tickets unless the show is cancelled due to inclement weather or artist illness.


If the show is cancelled, you may exchange your ticket to a “Carolina Theatre Presents” show for another “Carolina Theatre Presents” show. The Carolina Theatre must have the original tickets in-hand 48 hours prior to the performance to process any exchanges.


If the artist is in town and can perform, the show will go on. Cancellation information will be announced on WFMY News 2, on our Box Office recording, through social media (Facebook and Twitter) and on our website on the event page. If the event IS cancelled, we will try to reschedule it and all tickets will be honored.


The Carolina Theatre offers orchestra level seating for patrons in wheelchairs. Assistive listening devices are also available for events and concerts.


Tickets for events at the Carolina Theatre and The Crown at the Carolina are sold exclusively through the theatre box office and online at We DO NOT partner with third party sellers and reserve the right to cancel and refund purchases found to be suspect. We DO NOT accept tickets sold on a secondary market. Tickets later found to be suspect will be cancelled and will not scan at the door. Tickets may not be transferred to a second party without purchaser ID. We reserve the right to decline entry if you are not the original ticket buyer. Resale/attempted resale of a ticket at a price higher than face value is a violation of our terms and grounds for seizure/cancellation without refund. Only the first scan will allow entry — do not make copies or attempt to sell copies. All hard tickets and e-tickets have the original face value of the ticket printed on them.