Frequent Questions

We are happy to answer any and all questions you may have about The Carolina Theatre. You may contact us directly or view the frequently asked questions below that range from general theatre questions such as the difference between the Carolina Theatre and the Carolina Theater, what our hours are, to ticketing questions covering refunds and mailing your tickets.

You can also find our Privacy Policy here and our Terms and Conditions here.

General Theatre Questions

What are your hours?

Our administrative office is open Monday through Friday from 9:00am until 5:00pm.
The Box Office is open Monday through Friday from noon until 5:00pm as well as one hour prior to each performance for ticket purchases to that show only.

Where can I park?

Parking around the theatre is convenient. Free parking is available weekday evenings after 6:00pm and on weekends on the street around the Theatre and in the deck at the corner of Greene and Washington Streets.

For weekday matinees, metered parking and paid parking in the deck are both available. The first hour in the parking deck is free and after that it is $0.75 per hour.

Please note: The parking lot behind Foundation Place beside the theatre is not free to the public. Payment is required 24 hours a day, seven days a week.

Are there hotels and restaurants nearby?

There are many restaurants and hotels near the Carolina Theatre in downtown Greensboro. Click here to see a list of restaurants and hotels.

Be sure to check Downtown Greensboro Inc.’s Dining Guide.

Will the Theatre accommodate special needs?

We offer orchestra level seating for patrons in wheelchairs and/or the visually impaired. Assisted listening devices are also available upon request.

What is the Theatre’s inclement weather policy?

If an artist is in town and able to perform, the show will go on. In the unlikely event that a show is cancelled, we will try to reschedule the performance and honor all tickets. Cancellation announcements will be made on WFMY News 2, on our box office recording at 336-333-2605 (allowing that staff can safely make it in to update the recording), through social media (Facebook and Twitter) and on our website on that event’s page.

Where is the Theatre located?

We are located at 310 South Greene Street in Downtown Greensboro.

What's the difference between the Carolina Theatre and Carolina Theater?

A theater and a theatre are essentially the same. It’s all a matter of preference though using “theatre” generally means that the shows at the location are geared towards more arts and drama. At the Carolina Theatre we offer a wide variety of shows and we find “theatre” more encompassing of all we have to offer. Calling us the Carolina Theater isn’t in bad taste by any means by does typically mean a movie theater more than a performing arts and event space.

Ticketing Questions

How do I know if my online ticket order was confirmed?

After the order is complete, you will receive a confirmation email. If you ever have questions regarding your online purchase, please contact the box office at 336-333-2605.

Will the tickets I ordered online be mailed to me?

During the order process, you are given the option of having tickets sent to you for a $1 mailing fee, or having them held at Will Call (no charge). Tickets ordered within ten days of an event will be Will Call only.

What is the refund policy?

Refunds are not offered on tickets unless the show is cancelled. Tickets may be exchanged in extenuating circumstances. Please contact the box office at 336-333-2605 for more information.

Does the Theatre share my personal information?

We respect your privacy and will only use your personal information to help us perform our roles more efficiently. This information is used for the sole purpose of sending event confirmations, informing you of other events that may interest you, or sending special offers your way. We will never disclose your name, address, telephone number, email address, or billing information to any for-profit company.