Frequent Questions

We are happy to answer any and all questions you may have about The Carolina Theatre. You may contact us directly or view the frequently asked questions below that range from general theatre questions such as the difference between the Carolina Theatre and the Carolina Theater, what our hours are, to ticketing questions covering refunds and mailing your tickets.

You can also find our Privacy Policy here and our Terms and Conditions here.

General Theatre Questions

Where is the Theatre located?

We are located at 310 South Greene Street in Downtown Greensboro.

What are your hours?

Our administrative office is open Monday through Friday from 9:00am until 5:00pm, but access to the building may vary due to current COVID protocol.
The Box Office is currently open Monday through Thursday from noon until 3:00pm and prior to each performance for ticket purchases to that show only.

Do I have to worry about hecklers and other annoying customer stereotypes ruining the show?

If anyone is ruining the fun for everyone else, regardless of how old they are, please contact a House Manager (located in the lobby during the show), a volunteer usher or a Concessions Staff Member as soon as possible. They will handle the situation.

Can I take photos or video during the show?

Unfortunately, for most events you cannot. We want each and every performance to be an amazing experience for all those involved, including our artists. Recording devices tend to get in the way and are a distraction to people in their seats and on the stage, and in some cases, are prohibited at the artists’ request. You can, however, take photos in our lobby.

Are food and drink allowed inside the theatre?

Yes! For most events, food and drink from our concessions stands and mixed drink bars are allowed inside the venues. No outside food or drink is allowed.

Late Seating

Certain events require that late arriving audience members be asked to wait in the lobby until they can be seated during a performance break.

Lost and Found

Please contact the Box Office if you have lost items at the Carolina Theatre. If you find an item, please hand it to a House Manager (located in the lobby) or take it to the Concessions Stand.

Security

Depending on the event, Show Pros Entertainment Services provide security. The Greensboro Police Department also maintains a bicycle route in the evenings for the safety of everyone downtown.

Can I bring my bag into the venue?

Yes, for most events you are welcome to carry a bag, purse, or backpack up to 18” into the venue. Please leave any larger items in your car. To ensure the safety of all patrons, we reserve the right to inspect any item regardless of size.

Parking

Parking is available surrounding the Carolina Theatre. There are metered street spaces along Greene Street, Exchange Place and Federal Place, and the Greene Street Parking Deck (corner or Greene and Washington) is also available. The first hour is free, and it is $0.75/hour after that. All metered and deck parking is FREE after 6pm during the week and all day on the weekends.

The Carolina Theatre of Greensboro is Accessible

For the best accessible experience, reserve Patron Assistance services in advance through the Box Office. For your comfort, the Carolina Theatre offers:

  • Patron Drop-Off: Patrons with limited mobility may be dropped off along Greene Street, at the Carolina Theatre entrance.
  • Parking: There is limited availability in the Lincoln Financial lot next to the building and along Greene Street in front of the building. The parking deck also has accessible parking spaces. We recommend arriving early for the best parking options.
  • Transport Chairs: Courtesy transport chairs are available to assist patrons from curbside to theatre seating.
  • Wheelchair Accessibility: Accessible seating is available in both the Betty and Ben Cone, Jr. Auditorium and The Crown.
  • Assisted Listening: The Betty and Ben Cone, Jr. Auditorium is equipped with a loop system and has an infrared listening system. Headsets may be checked out from our House Managers or you can bring your own. Additionally, if your hearing aids have built-in T-Coils, you’ll be able to link up to our sound system without the use of an additional device.
  • Service Animals: If you intend to bring a service animal, please notify the Box Office at the time of your ticket purchase, so that an aisle seat can be reserved for you. Service animals are welcome inside The Carolina Theatre and must remain on a leash and identified with service animal vest at all times.
  • How can we make you comfortable? Please notify the Carolina Theatre Box Office if there is anything we can do to address a special need and make your experience as enjoyable as possible. Our Box Office staff will be pleased to help you, and can be reached at 336-333-2605.
What is the theatre's inclement weather policy?

If the artist is in town and can perform, the show will go on. Cancellation information will be announced on WFMY News 2, on our Box Office recording, through social media (Facebook, Instagram and Twitter) and on our website on the event page. If the event IS cancelled, we will try to reschedule it and all tickets will be honored.

Does the Theatre share my personal information?

We respect your privacy and will only use your personal information to help us perform our roles more efficiently. This information is used for the sole purpose of sending event confirmations, informing you of other events that may interest you, or sending special offers your way. We will never disclose your name, address, telephone number, email address, or billing information to any for-profit company.

What's the difference between the Carolina Theatre and Carolina Theater?

A theater and a theatre are essentially the same. It’s all a matter of preference though using “theatre” generally means that the shows at the location are geared towards more arts and drama. At the Carolina Theatre we offer a wide variety of shows and we find “theatre” more encompassing of all we have to offer. Calling us the Carolina Theater isn’t in bad taste by any means, but does typically mean a movie theater more than a performing arts and event space.

Ticketing Questions

Why did I have to pay a fee?

We use service fees to keep our box office up and running. Fees help pay for things like web maintenance, ticket-selling software, and employee labor. We do our best to keep this fee as low as possible.  Sometimes, promoters will add a fee in addition to our standard fee.

How do I know if my online ticket order was confirmed?

After the order is complete, you will receive a confirmation email. If you ever have questions regarding your online purchase, please contact the box office at 336-333-2605.

Am I able to get a refund or exchange my ticket for another show?

We cannot refund tickets unless a show is canceled. If the show is canceled, you may exchange your ticket to a “Carolina Theatre Presents” show for another “Carolina Theatre Presents” show. The Carolina Theatre must have the original tickets in-hand 48 hours prior to the performance to process any exchanges.

If the performance title has multiple show dates (e.g. Greensboro Ballet or Community Theatre of Greensboro performances), you can exchange your ticket for a $2 per ticket service fee with 48-hour notice and we must have your original tickets in hand before processing the exchange.

What is Booking Protect Refund Protection?

Booking protection is available at the time of purchase for most, but not all events. It is offered by The Carolina Theatre to protect your booking and enable you to receive a full refund if you’re unable to attend due to a number of reasons. It is not available to buy after your tickets have been purchased, and does not cover you if you change your mind about attending the event.

Please read the full Terms and Conditions here.

If you have purchased Booking Protect and would like to make a claim, visit their site.

Is there a limit to how many tickets I can purchase for a given show?

It depends. Each show operates a little differently, so per order and per customer limits may apply. The easiest way to find out is to call the Box Office at 336-333-2605, or check out the event listing on our website.

Can I purchase tickets for a large group?

Sure! Group discount minimum sizes vary from show to show, but if you’re interested, call our Box Office at 336-333-2605, or send an email to boxoffice@carolinatheatre.com.

Keep in mind, because we want to make sure our patrons get the absolute best prices, we do reserve the right to refuse a sale to anyone we think is a third-party vendor, scalper or ticket broker.

What other discounts are offered?

Many of our shows are priced based on seating locations. There are a few events (including our movies) that offer discounts such as student, senior, or military. Please read the event listing for discount availability.

For most performances at the Carolina Theatre, children are defined as age 12 and under and seniors are 60 and over, unless otherwise stated in the event listing.

In honor of their strength and courage, we will offer a military discount on tickets to certain “Carolina Theatre Presents” shows. When a show has a discount for seniors and students, it will have one for military as well. Simply state that you have served or are currently serving in the military when you call the Box Office to purchase your tickets.

Does my young child need a ticket?

All patrons, including babes-in-arms, must have a ticket to enter our theatre. Every promoter is different – some charge a full ticket price, while some are free (but still require a ticket.) We require everyone entering the building to have a ticket so that we know how many people are in the building for capacity issues, or if an emergency occurs.

How do I get my tickets?

We can mail (for a fee) or email your tickets* to you, or you can pick them up from Will Call on the night of the show.  It’s your choice!

*Emailed tickets can be printed at home or saved to your mobile device. Please have the tickets pulled up on your device prior to entry.

My seat numbers are 2 and 4. Are these seats together?

Yes. In the Betty and Ben Cone, Jr. Auditorium, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.

My ticket was stolen... or it didn't arrive in the mail... or my dog ate it... or I lost it. It's gone, okay? It's gone! Can I get a new one?

Don’t worry! Regardless of how they disappear, we can reprint tickets free of charge. Reprinted tickets can’t be mailed, but you can pick them up the night of the show at Will Call with photo ID.

If you accidentally left your tickets at home, please visit the Carolina Theatre Box Office to request a reprint. Be sure to present a photo ID and, if you know it, please give the Box Office your order number. But don’t worry – we can still print them for you without the order number.

I found tickets on a site that isn't CarolinaTheatre.com. Should I buy them?

Don’t do it! The Carolina Theatre Box Office and CarolinaTheatre.com are the only authorized outlets for tickets to events held in our venues. We DO NOT partner with third party sellers. We reserve the right to decline entry if you are not the original ticket buyer. Other ticketing sources usually increase the fees, and in some cases, you may end up with a fake ticket. If you purchase a ticket from a third party, keep in mind it is at your own risk. Buying from us ensures you get your ticket at face value, and more importantly, get to see the show you intended to see.

Side note: The Carolina Theatre does not condone the unfair and misleading practices of ticket scalpers who profit at the expense of true fans. In order to make sure our patrons get the absolute best prices, we do reserve the right to refuse a sale to anyone we think is a third-party vendor, scalper or ticket broker. Ticket orders found to be in violation of the Carolina Theatre’s reselling policies will be canceled.

Unauthorized Ticket Brokers

The only official ticket providers for The Carolina Theatre and The Crown at the Carolina are carolinatheatre.com, the Carolina Theatre Box Office, and the Crown Box Office (open on performance days only).

We are not responsible for tickets purchased from unauthorized ticket brokers or websites and we don’t support the unauthorized reselling of tickets at a price of more than $3 above printed face value, as regulated by the state of North Carolina.

These websites are often made to look like legitimate ticketing agents of the Carolina Theatre by using our logo, photographs, press quotes, and venue name. No matter how legitimate a website may look, tickets that aren’t purchased directly from the Carolina Theatre may not be valid for admission.

If you purchased tickets from an unauthorized source and were not granted admission, there are several ways to seek a refund:

  1. Return to your point of purchase (e.g., your ticket broker or online ticket resale website), report that the tickets weren’t valid for entry and demand a refund. We will provide you with a letter stating that you were denied entry.
  2. If you are unsuccessful in demanding a refund from the vendor, we suggest that you contact the credit card company you used for the purchase. Explain the situation and ask that they refund you and offset future monies they may owe to the vendor – this is known as a “chargeback”. We will provide you with a letter stating that you were denied entry.